[VPAAEtal] D2L Student Access

[Academic Affairs]

Jeremy,
One of my courses, CSCI233.01B has disappeared from D2L though it still
appears on the University Schedule of classes. Usually Dean Donham
notifies me about schedule changes like this.
 
One student in 233 section .01B contacted me: Sonam Tamang (cwid 50250483) 
and I sent a copy of your message about contacting the Helpdesk.
Tom Brown
CSci
________________________________________
From: VPAAEtal [vpaaetal-bounces at tamuc.edu] on behalf of Academic Affairs [vpaaetal at tamuc.edu]
Sent: Monday, January 11, 2021 17:31
To: 'vpaaetal at tamuc.edu'
Subject: [VPAAEtal] D2L Student Access

Hello,

Earlier today, a bug was identified in one of our databases that monitors the COVID-19 training submissions. As a result, some student D2L accounts were inadvertently  deactivated.  Various support offices swiftly started to address calls, emails, and service tickets and began reactivating right away. Additionally, a patch fix was developed and implemented at approximately 4:40 pm (1/11/20). This fix has resolved the issue. If any student is still experiencing difficulties accessing D2L, please contact Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.  The student will be asked to provide the email verifying they took the COVID-19 Training. Once verified, they will be reactivated.


Jeremy G. Gamez

Interim Chief Information Officer

Center for IT Excellence|McDowell Administration (BA) Bldg. 132

P: 903.886.5969


Texas A&M University – Commerce