[VPAAEtal] ClassLive Pro – Archived Sessions Not Saving – eCollege

[Academic Affairs]

ClassLive Pro – Archived Sessions Not Saving – eCollege

What is happening?
Recently, Pearson LearningStudio (eCollege) and The Center for Faculty Excellence and Innovation received reports that recorded sessions in ClassLive Pro were not archiving and completely disappearing from the user’s session list. Pearson Technical teams are working to restore the lost sessions and to resolve the issue.

When:
The first known report was on 6/30/15 and the issue has been inconsistent.

Services/Applications Impacted:

·         ClassLive Pro
What you need to do:
If you choose to use ClassLive Pro while the root cause is still being investigated and not resolved, Pearson technical teams urge you to not change/update the name of your session while the session still shows to be “In-Progress” and also to not leave the page.  This will not guarantee your session will archive correctly.

If you have lost a session and want Pearson Technical teams to try to recover, please email online at tamuc.edu<mailto:online at tamuc.edu> with the course name, date, and approximate start and end times of the session.

If you experience additional eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.


Center for Faculty Excellence & Innovation | Academic Affairs
P.O. Box 3011 | Commerce, Tx 75429-3011
Tel. 903.468.8611 | Fax 903.886.5991| www.tamuc.edu<http://www.tamuc.edu/>

Texas A&M University-Commerce

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