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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">ClassLive Pro – Archived Sessions Not Saving – eCollege<o:p></o:p></span></u></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What is happening?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">Recently, Pearson LearningStudio (eCollege) and The Center for Faculty Excellence and Innovation received reports that recorded sessions in ClassLive Pro were not archiving and completely disappearing from the
user’s session list. Pearson Technical teams are working to restore the lost sessions and to resolve the issue.</span><span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">When:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">The first known report was on 6/30/15 and the issue has been inconsistent.</span><span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Services/Applications Impacted:<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Trebuchet MS","sans-serif";color:#1F497D">ClassLive Pro
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What you need to do:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">If you choose to use ClassLive Pro while the root cause is still being investigated and not resolved, Pearson technical teams urge you to
<u>not</u> change/update the name of your session while the session still shows to be “In-Progress” and also to
<u>not</u> leave the page. <u>This will not guarantee your session will archive correctly.</u>
</span><span style="font-size:12.0pt;font-family:"Trebuchet MS","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you have lost a session and want Pearson Technical teams to try to recover, please email
<a href="mailto:online@tamuc.edu">online@tamuc.edu</a> with the course name, date, and approximate start and end times of the session.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you experience additional eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="color:#1F497D">helpdesk@online.tamuc.org</span></a><span style="color:#1F497D">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Center for Faculty Excellence & Innovation | Academic Affairs<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">P.O. Box 3011 | Commerce, Tx 75429-3011<br>
Tel. 903.468.8611 | Fax 903.886.5991| </span><a href="http://www.tamuc.edu/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:windowtext">www.tamuc.edu</span></a><span style="font-size:10.0pt;font-family:"Times New Roman","serif";color:#1F497D"><br>
<br>
<b>Texas A&M University-Commerce</b><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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