[VPAAEtal] **RESOLVED**ClassLive Pro – Archived Sessions Not Saving – eCollege

[Academic Affairs]

**RESOLVED**ClassLive Pro – Archived Sessions Not Saving – eCollege

What happened?
Instructors using Classlive Pro may have experienced problems archiving recorded classes. Sessions that initially had the 'In Progress' status would disappear from the recordings list within the course.

When:
Between 6/29 and 7/7

Services/Applications Impacted:

·         ClassLive Pro
Root Cause & Resolution:
Pearson Technical teams conducted an investigation and found that an authentication protocol used by one of the servers had expired, causing some Classlive Pro sessions to not archive successfully. The expired ticket was corrected and operations were back to normal as of 7/8.


If you experience additional eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.




Center for Faculty Excellence & Innovation | Academic Affairs
P.O. Box 3011 | Commerce, Tx 75429-3011
Tel. 903.468.8611 | Fax 903.886.5991| www.tamuc.edu<http://www.tamuc.edu/>

Texas A&M University-Commerce

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