[Students] Unscheduled Outage Alert – eCollege UPDATE

[David Boyd]

Unscheduled Outage Alert – eCollege UPDATE
As of 2/16/2015 @ 2:00pm
What is happening:
We are currently experiencing intermittent connectivity issues with Pearson LearningStudio (eCollege) and MyLabs content.  Users may be experiencing:

·         502 Errors

·         Script Loading Errors

·         Pages taking an abnormal amount of time to load

·         Not being able to enter into courses

·         Overall slowness
Pearson Technical teams are actively working on solutions to resolve the issue. The CFEI will notify you of further updates.

When:
Approximately 11:35am the Center for Faculty Excellence and Innovation (CFEI) discovered that the issue stated above was reoccurring. The CFEI has been in constant communication with Pearson Technical teams and will notify you with any updates.

Services/Applications Impacted:

·         LearningStudio (eCollege)

·         MyLabs content
What you need to do:
If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.

If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.
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