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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Unscheduled Outage Alert – eCollege UPDATE<o:p></o:p></span></u></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">As of 2/16/2015 @ 2:00pm
<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What is happening:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#365F91">We are currently experiencing intermittent connectivity issues with Pearson LearningStudio (eCollege) and MyLabs content. Users may be experiencing:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#365F91"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#365F91">502 Errors<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#365F91">Script Loading Errors<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#365F91">Pages taking an abnormal amount of time to load<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#365F91">Not being able to enter into courses<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#365F91">Overall slowness<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#365F91">Pearson Technical teams are actively working on solutions to resolve the issue. The CFEI will notify you of further updates.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">When:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#365F91">Approximately 11:35am the Center for Faculty Excellence and Innovation (CFEI) discovered that the issue stated above was reoccurring. The CFEI has been in constant communication with Pearson Technical teams and
will notify you with any updates. </span><span style="font-size:11.0pt;color:#365F91"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#365F91"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Services</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D">/Applications</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">
Impacted:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">LearningStudio (eCollege)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">MyLabs content<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What you need to do:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><a href="mailto:Helpdesk@tamuc.edu"><span style="color:#1F497D">Helpdesk@tamuc.edu</span></a><span style="color:#1F497D">.</span><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="color:#1F497D">helpdesk@online.tamuc.org</span></a><span style="color:#1F497D">.</span><o:p></o:p></p>
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