[VPAAEtal] Respondus error RESOLVED

[Academic Affairs]

**RESOLVED** Respondus Publish to Server Error - Pearson LearningStudio (eCollege)

What is happened?

*       Pearson and Respondus Technical teams identified an issue resulting in the users not being able to publish exam content from Respondus to LearningStudio (eCollege).
Services/Applications Impacted:

*       Pearson LearningStudio (eCollege)

*       Respondus 4.0
What you need to do:

*       Ensure that you are running Respondus version 4.0.5.17.

*       Do not update Respondus software to 4.0.6

*       If you are using Respondus 4.0.6, please use the instructions below to roll-back to the previous version.

1. Download the patch file from: http://www.respondus2.com/downloads/Respondus4UpdateCampus-20160115.exe
2. Run the patch file.
3. When prompted, allow the update to overwrite the current installation of Respondus 4.0.6.00.
4. Start Respondus 4.0 and go to Respondus->Help->About Respondus... to verify it has rolled back to the previous version.


*       If you have any questions or need assistance, please contact the Center for Faculty Excellence and Innovation at 903-886-5511.


Thank you,

Center for Faculty Excellence & Innovation l Academic Affairs
www.tamuc.edu/cfei<http://www.tamuc.edu/cfei>

Texas A&M University-Commerce

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