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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;color:#131E83">**RESOLVED** Respondus Publish to Server Error – Pearson LearningStudio (eCollege)<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">What is happened?
<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">Pearson and Respondus Technical teams identified an issue resulting in the users not being able to publish exam content from Respondus to LearningStudio (eCollege).
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">Services/Applications Impacted:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">Pearson LearningStudio (eCollege)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">Respondus 4.0<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">What you need to do:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">Ensure that you are running Respondus version 4.0.5.17.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">Do not update Respondus software to 4.0.6<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">If you are using Respondus 4.0.6, please use the instructions below to roll-back to the previous version.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space:auto">
<span style="font-size:12.0pt;line-height:115%;color:#1F497D">1. Download the patch file from:
</span><span style="font-size:12.0pt;line-height:115%"><a href="http://www.respondus2.com/downloads/Respondus4UpdateCampus-20160115.exe" target="_blank">http://www.respondus2.com/downloads/Respondus4UpdateCampus-20160115.exe</a><br>
<span style="color:#1F497D">2. Run the patch file.<br>
3. When prompted, allow the update to overwrite the current installation of Respondus 4.0.6.00.<br>
4. Start Respondus 4.0 and go to Respondus->Help->About Respondus... to verify it has rolled back to the previous version.</span></span><span style="font-size:10.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#1F497D"><br>
<br>
</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">If you have any questions or need assistance, please contact the Center for Faculty Excellence and Innovation at 903-886-5511.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Center for Faculty Excellence & Innovation
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#7F7F7F">l
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Academic Affairs
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://www.tamuc.edu/cfei"><span style="color:blue">www.tamuc.edu/cfei</span></a></span></u><span style="font-size:10.0pt;font-family:"Times New Roman","serif";color:#1F497D"><br>
<br>
<b>Texas A&M University-Commerce</b><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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