[VPAAEtal] Respondus error

[Academic Affairs]

Respondus Publish to Server Error - Pearson LearningStudio (eCollege)

What is happening?

·         Pearson Technical teams have identified an issue resulting in the users not being able to publish exam content from Respondus to LearningStudio (eCollege). Image below of error:

[Respondus error message stating "Unable to connect to server with these settings."]

[Respondus error message stating "Authentication failed.  Double check your settings."]
Services/Applications Impacted:

·         Pearson LearningStudio (eCollege)

·         Respondus 4.0
What you need to do:

·         Pearson Technical has released a workaround. If you comfortable using trying the workaround solution please follow the steps below. If at any time you need assistance, don't hesitate to contact the CFEI.
Workaround:
In Respondus:

§  Go to the Start tab

§  On the "Open or Create" page, there is a dropdown for Current Personality- select "IMS QTI 1.1+"

§  Go to the Preview and Publish tab

§  Click on Save QTI XML File

§  For the file format, select "QTI XML zip file..."

§  Save the file
In eCollege:

§  Open the exam in Author mode

§  Click on the Exam Package Upload button

§  Select and import the file.

·         If you need assistance with this work around, please contact the Center for Faculty Excellence and Innovation (CFEI) by emailing online at tamuc.edu<mailto:online at tamuc.edu> with "Respondus Issue" in the subject line and your course and CWID in the body. A CFEI staff member will contact you.



Center for Faculty Excellence & Innovation l Academic Affairs
Texas A&M University-Commerce


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