[VPAAEtal] eCollege Outage

[Academic Affairs]

Unscheduled Outage Alert Update- 12/7/2016

What Is Happening:
Faculty are currently unable to access eCollege courses at this time.  We are working with Pearson LearningStudio to fix this issue.  There is not a timeline for service to be restored at this time.  We will update as we receive more information.

Update: The eCollege system has been restored.  You may now access your accounts.

When:
December 7, 2016

Services/Applications Impacted:

  *   Pearson LearningStudio
What you need to do:
Unscheduled Outage Alert - 12/7/2016

What Is Happening:
Faculty are currently unable to access eCollege courses at this time.  We are working with Pearson LearningStudio to fix this issue.  There is not a timeline for service to be restored at this time.  We will update as we receive more information.

When:
December 7, 2016

Services/Applications Impacted:

  *   Pearson LearningStudio
What you need to do:

Pearson Technical teams are aware of the situation are currently trying to resolve this issue. At this time there is no estimated time of resolution.   We will keep you updated.

If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.

If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free).









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