[TACRAO] Listserv resetting self-service Banner log-in

Justin Schilke jschilke at rice.edu
Tue Jan 5 09:20:30 CST 2021

Since we switched to Single Sign On (SSO) for SSB access for most
individuals, those credentials are resent through our IT Helpdesk, although
it is normally done through a website (https://urldefense.proofpoint.com/v2/url?u=https-3A__mynetid.rice.edu_recover_&d=DwICAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=5cwyr3ZZzjmRsIsXglBYqQ&m=GmZCQ8gTYUZ0CGns_m-6yz8GIz7HGs72MSb9YsKahZ4&s=qf9BeEFfZZJh-gKeKUlwR_80T911gj4Xh6P7JKmaaQw&e= )
and can be done 24/7. Prior to switching over to SSO, our office reset PINs
for students. We would typically only do it during working hours, although
during some peak times of the year it was done after hours and weekends. 


For those individuals (some faculty/staff/retirees) who still use the ID/PIN
method, those are reset by HR as needed. I'm not sure about their reset




Justin Schilke

Senior Associate Registrar

Office of the Registrar / Rice University

ph: 713-348-3157 / fax: 713-348-5921

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From: TACRAO <tacrao-bounces at tamuc.edu> On Behalf Of Jana Boatright
Sent: Thursday, December 31, 2020 2:21 PM
To: tacrao at tamuc.edu
Subject: [TACRAO] Listserv resetting self-service Banner log-in


Good afternoon,


Our Registrar's Office is currently the only office that can reset
student/faculty/staff access to self-service Banner.  I am interested to
know if other Banner institutions allow departments outside the Registrar's
Office to reset self-service Banner credentials, and which departments have
that access?  If other departments do have access to reset the SSB log-in,
when do they reset the log-in?  After regular office hours?  Weekends only,


Thank you.  


I hope everyone has had a wonderful holiday break.  Happy New Year!!




Jana Boatright

University Registrar

Texas A&M University-Texarkana

jboatright at tamut.edu <mailto:jboatright at tamut.edu> 


Phone: 903-223-3047

Fax: 903-223-3140


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