[TACRAO] Listserv [External] resetting self-service Banner log-in

Hyatt, Melissa J mh07 at txstate.edu
Mon Jan 4 15:17:28 CST 2021


Jana,

Same for TXST. ITAC (IT Assistance Center) handles resets on passwords to SSB and Admin. There hours of operation are Mon - Fri, 7:30 a.m. – midnight and Sun, noon – midnight.  They  are not normally available on Sat, but make an exception for the Sat before classes start. Thanks and happy new year!


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From: TACRAO <tacrao-bounces at tamuc.edu> On Behalf Of Miller, Tana
Sent: Thursday, December 31, 2020 3:16 PM
To: tacrao at tamuc.edu
Subject: Re: [TACRAO] Listserv [External] resetting self-service Banner log-in

Help Jana!  At WTAMU, all passwords resets go through our IT Service Center.  There are no other offices with access to reset passwords (not even the Registrar’s Office).
Tana J Miller
West Texas A&M University
Assistant Vice President, Student Enrollment, Engagement & Success/Registrar
WTAMU Box 60877
Canyon, TX 79016
806-651-4911
tmiller at wtamu.edu<mailto:tmiller at wtamu.edu>

Sent from my iPhone

On Dec 31, 2020, at 2:21 PM, Jana Boatright <jboatright at tamut.edu<mailto:jboatright at tamut.edu>> wrote:

Good afternoon,

Our Registrar's Office is currently the only office that can reset student/faculty/staff access to self-service Banner.  I am interested to know if other Banner institutions allow departments outside the Registrar's Office to reset self-service Banner credentials, and which departments have that access?  If other departments do have access to reset the SSB log-in, when do they reset the log-in?  After regular office hours?  Weekends only, etc?

Thank you.

I hope everyone has had a wonderful holiday break.  Happy New Year!!






Jana Boatright

University Registrar

Texas A&M University-Texarkana

jboatright at tamut.edu<mailto:jboatright at tamut.edu>

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Phone: 903-223-3047

Fax: 903-223-3140


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