[TACRAO] Listserv Transcript Requests Data

Espinoza-Vargas, Susan A sespinoza1 at alamo.edu
Mon Jun 6 10:16:05 CDT 2016


Responses are inline.
Thanks,
Susan

Susan A. Espinoza-Vargas
Associate Director
Center For Student Information -  Alamo Colleges
210 486-5061
7990 Pat Booker Rd.
San Antonio, TX 78233

The Alamo Colleges are on a 4-day workweek schedule and closed on Fridays for the months of June and July.
Regular business hours are 8:00am. - 7:00 pm., Monday - Thursday.

From: tacrao-bounces at tamuc.edu [mailto:tacrao-bounces at tamuc.edu] On Behalf Of Jerry Martinez
Sent: Wednesday, June 01, 2016 10:01 AM
To: tacrao at tamuc.edu
Subject: [TACRAO] Listserv Transcript Requests Data

Hi TACRAO,

We'd like to collect some information on the volume of transcripts that are produced by universities/colleges around the state.

We appreciate your help with this.


*         Student Population: 65,000

*         Transcript Requests (or completed request) per week or month: 5,700 per month - on average

*         Transcript request fee: First request free, $10 for each request thereafter

*         Request options (in person, fax, email, student portal, etc.): (in order of greatest use, to least) - Student Portal, Alamo Colleges website link, in person, via mail

*         Number and type of staff (FT/PT/student worker) dedicated to processing requests: 2 FT

*         Turnaround time: An average of 48 hours

*         Do you order paper/envelopes from vendor or in house print shop?: from vendor

*         Biggest challenge: Automated system issues - Although not frequent at all, with various technical pieces involved, each may have issues on separate days.





Thanks!

Jerry

[cid:8635F6C8-B57B-482C-BD71-4C8544E01ACC]
THE UNIVERSITY OF TEXAS
RIO GRANDE VALLEY

UTRGV.EDU

Jerry R. Martinez
Associate University Registrar
956-882-7578 * jerry.martinez01 at utrgv.edu<mailto:jerry.martinez01 at utrgv.edu>

Brownsville * Edinburg * Harlingen



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