[TACRAO] Listserv Transcript Requests Data

Jenkins, Robert Robert.Jenkins at uth.tmc.edu
Wed Jun 1 10:58:48 CDT 2016


See comment below.  If possible can you provide a summary of responses?  Timely question for our office.

Thanks,
Robert Jenkins

From: tacrao-bounces at tamuc.edu [mailto:tacrao-bounces at tamuc.edu] On Behalf Of Jerry Martinez
Sent: Wednesday, June 01, 2016 10:01 AM
To: tacrao at tamuc.edu
Subject: [TACRAO] Listserv Transcript Requests Data

Hi TACRAO,

We'd like to collect some information on the volume of transcripts that are produced by universities/colleges around the state.

We appreciate your help with this.


*         Student Population:      4800

*         Transcript Requests (or completed request) per week or month: 665/month

*         Transcript request fee: $0 (Student assessed a $5/per semester print fee)

*         Request options (in person, fax, email, student portal, etc.):  All

*         Number and type of staff (FT/PT/student worker) dedicated to processing requests: 1FT primary staff & 4 additional RO staff trained to assist with printing transcripts.

*         Turnaround time:            Walk-ins immediate.  All others within 24 hours.

*         Do you order paper/envelopes from vendor or in house print shop?:  Vendor

*         Biggest challenge:  The system says the transcript was processed.  We verify that we entered the address correctly.  Yet, the student and receiving institution say it never arrived.  We do it again....and again.
Thanks!

Jerry

[cid:8635F6C8-B57B-482C-BD71-4C8544E01ACC]
THE UNIVERSITY OF TEXAS
RIO GRANDE VALLEY

UTRGV.EDU

Jerry R. Martinez
Associate University Registrar
956-882-7578 * jerry.martinez01 at utrgv.edu<mailto:jerry.martinez01 at utrgv.edu>

Brownsville * Edinburg * Harlingen



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