[Students] CITE Outage - New Portal

[A&M-Commerce Students]

What Happened?
There are intermittent issues with the permission assignment within the portal. It doesn't impact everyone, but is impacting a large user base.

What and who does this impact?
This impacts permission to most of the applications within the portal for Students.  Not all Students are impacted.  The following applications are the most critical that are impacted.


*        eCollege

*        LeoMail

*        LeoPay

Is there anything that can be done interim?
Students can access LeoMail through the link below.

https://urldefense.proofpoint.com/v2/url?u=https-3A__mail.google.com_a_leomail.tamuc.edu&d=DwIFAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=d7mEB2p2506frt6QpEuAWJ8K3NYabkARjALZdNKKn6A&m=o7-0MOm3jpMHqRhy_YNoeViajftRKvLeAQ-sGkBvrcI&s=W1kRLNfxUokJgoAwH_LN0o8MsrPts5aya0M1KpIZ0sY&e= <https://urldefense.proofpoint.com/v2/url?u=https-3A__mail.google.com_a_leomail.tamuc.edu&d=DwMFAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=DGydGHXMmEhwQgJHQrRPaNtu8w4bkTQb2o1oRPxjzTo&m=0nRUaeKxol3N7GyRhTlVlZPj9LSDLfyI5jl1JEzAvqo&s=2CdhDh8_c749OKwoi2WzUJuz-on2K0r_PalnEBuUo4w&e=>

When will this be resolved?
The team is working diligently to resolve this issue and are putting an interim solution in place until this is resolved. An update will be sent every hour until resolved.

Who do I contact if I have questions :
Any questions or issues, please contact the helpdesk at helpdesk at tamuc.edu<mailto:helpdesk at tamuc.edu> or 903-468-6000.

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