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<p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Californian FB",serif">What Happened?
<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D">There are intermittent issues with the permission assignment within the portal. It doesn’t impact everyone, but is impacting a large user base.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#376092"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Californian FB",serif">What and who does this impact?</span></b><b><span style="font-size:22.0pt;font-family:"Californian FB",serif">
<span style="color:#1F497D"> <o:p></o:p></span></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D">This impacts permission to most of the applications within the portal for Students. Not all Students are impacted. The following applications are the most critical that are impacted.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></i></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D">eCollege<o:p></o:p></span></i></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D">LeoMail<o:p></o:p></span></i></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D">LeoPay<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Californian FB",serif">Is there anything that can be done interim?<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D">Students can access LeoMail through the link below.</span></i><b><span style="font-size:12.0pt;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__mail.google.com_a_leomail.tamuc.edu&d=DwMFAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=DGydGHXMmEhwQgJHQrRPaNtu8w4bkTQb2o1oRPxjzTo&m=0nRUaeKxol3N7GyRhTlVlZPj9LSDLfyI5jl1JEzAvqo&s=2CdhDh8_c749OKwoi2WzUJuz-on2K0r_PalnEBuUo4w&e=">https://mail.google.com/a/leomail.tamuc.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1D7793"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Californian FB",serif">When will this be resolved?<i><span style="color:#1F497D">
<o:p></o:p></span></i></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D">The team is working diligently to resolve this issue and are putting an interim solution in place until this is resolved. An update will be sent every hour until resolved.<o:p></o:p></span></i></p>
<p class="MsoNormal"><b><i><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="font-size:20.0pt;font-family:"Californian FB",serif">Who do I contact if I have questions :<span style="color:#1D7793"><o:p></o:p></span></span></b></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;color:#1F497D">Any questions or issues, please contact the helpdesk at
<a href="mailto:helpdesk@tamuc.edu"><span style="color:#1F497D;text-decoration:none">helpdesk@tamuc.edu</span></a> or 903-468-6000.<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
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