[Students] CITE - Unscheduled Outage Update

[Lydia Harkey]

Unscheduled Outage Alert Update

What happened?
We experienced internet issues from our vendor, which affected access to Banner, MyLEO, and other services that rely on the internet.
All Internet services has been restored. We apologize for the inconvenience.
When did it happen?
Thursday, June 5, 2014, 7:00 p.m.
Services/Applications Impacted:


*         Banner

*         Web applications

*         Payments at Cashier station or phone

*         Online Payments

*         MyLEO

*         Exchange Mail

*       eCollege through MyLEO

Including the following:




*         All Banner Self Service (SSB) and Native Banner (INB) services



Services Not Impacted:
Telephone and related services not identified are not impacted.
What you need to do:
If you experience other technical problems, please contact CITE Support Center *  Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu> * 903-468-6000.
If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.



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