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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">Unscheduled Outage Alert Update</span></u></b><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#2C63A6"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">What happened?</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="color:#1F497D">We experienced internet issues from our vendor, which affected access to Banner, MyLEO, and other services that rely on the internet.
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="color:#1F497D">All Internet services has been restored. We apologize for the inconvenience.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">When did it happen?</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="color:#254061">Thursday, June 5, 2014, 7:00 p.m.
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">Services/Applications Impacted:</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="685" style="width:513.9pt;border-collapse:collapse">
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<td width="685" colspan="2" style="width:513.9pt;padding:0in 5.4pt 0in 5.4pt;height:.25in">
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">Banner<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">Web applications</span><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">Payments at Cashier station or phone</span><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">Online Payments</span><o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">MyLEO<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">Exchange Mail<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#1F497D">eCollege through MyLEO</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><span style="color:#376092">Including the following:</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.25in;line-height:115%"><span style="font-size:12.0pt;line-height:115%;color:#1F497D"> </span><o:p></o:p></p>
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<td width="361" style="width:270.9pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt">
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:#1F497D">·</span><span style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif";color:#1F497D">
</span><span style="color:#376092">All Banner Self Service (SSB) and Native Banner (INB) services</span><o:p></o:p></p>
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<td width="324" style="width:243.0pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt">
<p class="MsoNormal" style="margin-left:.25in;line-height:115%"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">Services Not Impacted:</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="color:#1F497D">Telephone and related services not identified are not impacted.</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0">What you need to do:</span></b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="color:#1F497D">If you experience other technical problems, please contact CITE Support Center •
</span><a href="mailto:Helpdesk@tamuc.edu"><span style="color:#1F497D">Helpdesk@tamuc.edu</span></a><span style="color:#1F497D"> • 903-468-6000.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="font-size:12.0pt;color:#1F497D;text-decoration:none">helpdesk@online.tamuc.org</span></a><span style="font-size:12.0pt;color:#1F497D">.<o:p></o:p></span></p>
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