[Students] CITE - Extended Support Call Center Hours

[Lydia Harkey]

Good Afternoon,

 

Beginning Monday, January 27th, 2014, the Center for IT Excellence
(CITE) Support Center helpdesk will offer extended call center hours
Monday through Friday.  A dedicated team of call center agents will be
available to offer phone support for password changes, generate work
order tickets, software problem resolution, connectivity issues and
general IT questions.  

 

 

 

To access the CITE Support Center helpdesk, dial 6000 from any phone on
campus or dial 903-468-6000 from a cell phone or off-campus phone.  You
may also email the Support Center at helpdesk at tamuc.edu.  Walk-in
services will continue to be available Monday through Friday in the
Business Administration Building, Room 156. 

 

 

 

In addition, on-call services are available during non-scheduled hours
by calling 1-877-808-1607.  An answering service representative will
answer your initial call and a CITE representative will return your
call.  

 

Thank you for your continued support,

CITE Support Services

 

 

 

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