[Students] New myLeo Portal - Live June 4th

[Dina Taylor]

Greeting Students,


We are ready to roll out the new myLEO this weekend starting at 8PM on
Friday, June 1.  The preparation for the NEW myLEO transition will be
performed June 1 at 8PM through June 4 at 6AM Central Time. 

eCollege will be accessible through http://online.tamuc.org <
http://online.tamuc.org> . All other applications, i.e. Grades, Bill
Pay, Registration, Financial Aid, and LeoMail will NOT be accessible
during this time. 

If you are a currently enrolled student, applicant, or alumni of the
University, you should log in with your CWID and password.


On Monday, a Public Help Page will be available at 
https://myleo.tamuc.edu/web/help/login 
Check here first to see if the issue has already been reported, and in
some cases solved.

 

The following myLEO Support Model will help you guide you on how to
submit any additional myLEO issue not listed on the Help Page <
https://myleo.tamuc.edu/web/help/login> .

4 Ways to Get Help:


CRITICAL ISSUES Critical issues include:
*       Inability to successfully login to myLEO

*       Inability to successfully access your LeoMail

*       Check admission status

*       Make a payment

*       Register for classes

*       Complete your graduation applications

*       Drop/add a course

*       Access to your financial aid 

*       Apply for scholarships

Ways to report:
Email: helpdesk at tamuc.edu  (Providing a screenshot of the any error
messages will help assess the issue)
Call: 903-468-6000


NON-CRITICAL ISSUES Non-Critical issues include:
*       Check Grades

*       Broken Links

*       Any other issues that do not fall under "Critical Issues" above.

Ways to report:
Fill out the "Feedback Form" from within Portal 
 
Email myLeoPortal at tamuc.edu (non-critical issues)
Thank you for your continuous help and support as we make this historic
transition. Enjoy your new myLEO portal starting Monday, June 4!

Portal Team

 

 

 

 

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