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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Greeting Students,<o:p></o:p></p><p class=MsoNormal><br>We are ready to roll out the new myLEO this weekend starting at 8PM on Friday, June 1. The preparation for the NEW myLEO transition will be performed June 1 at 8PM through June 4 at 6AM Central Time. <br><br>eCollege will be accessible through <a href="http://online.tamuc.org">http://online.tamuc.org</a> <<a href="http://online.tamuc.org">http://online.tamuc.org</a>> . All other applications, i.e. Grades, Bill Pay, Registration, Financial Aid, and LeoMail will NOT be accessible during this time. <br><br>If you are a currently enrolled student, applicant, or alumni of the University, you should log in with your CWID and password.<o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Cambria","serif"'><br></span>On Monday, a Public Help Page will be available at <a href="https://myleo.tamuc.edu/web/help/login">https://myleo.tamuc.edu/web/help/login</a> <br>Check here first to see if the issue has already been reported, and in some cases solved.<br><span style='font-family:"Cambria","serif"'><br><img border=0 width=556 height=686 id="Picture_x0020_2" src="cid:image001.jpg@01CD3F47.61911B60" alt="Description: Description: cid:image002.jpg@01CD3F40.A70E1FF0"><br><br></span>The following myLEO Support Model will help you guide you on how to submit any additional myLEO issue not listed on the Help Page <<a href="https://myleo.tamuc.edu/web/help/login">https://myleo.tamuc.edu/web/help/login</a>> .<br><span style='font-family:"Cambria","serif"'><br></span><b><span style='font-size:16.0pt;color:#3366FF'>4 Ways to Get Help:<br></span></b><br><br><b><u>CRITICAL ISSUES </u>Critical issues include:<br></b><span style='font-family:Symbol'>· </span> Inability to successfully login to myLEO<br><br><span style='font-family:Symbol'>· </span> Inability to successfully access your LeoMail<br><br><span style='font-family:Symbol'>· </span> Check admission status<br><br><span style='font-family:Symbol'>· </span> Make a payment<br><br><span style='font-family:Symbol'>· </span> Register for classes<br><br><span style='font-family:Symbol'>· </span> Complete your graduation applications<br><br><span style='font-family:Symbol'>· </span> Drop/add a course<br><br><span style='font-family:Symbol'>· </span> Access to your financial aid <br><br><span style='font-family:Symbol'>· </span> Apply for scholarships<br><br><b>Ways to report:<br></b>Email: <u><span style='color:blue'><a href="helpdesk@tamuc.edu">helpdesk@tamuc.edu</a> </span></u><span style='color:blue'> </span>(Providing a screenshot of the any error messages will help assess the issue)<br>Call: 903-468-6000<br><br><br><b><u>NON-CRITICAL ISSUES </u>Non-Critical issues include:<br></b><span style='font-family:Symbol'>· </span> Check Grades<br><br><span style='font-family:Symbol'>· </span> Broken Links<br><br><span style='font-family:Symbol'>· </span> Any other issues that do not fall under “Critical Issues” above.<br><br><b>Ways to report:<br></b>Fill out the “Feedback Form” from within Portal <br><img border=0 width=1200 height=750 id="Picture_x0020_1" src="cid:image002.jpg@01CD3F47.61911B60" alt="Description: Description: cid:image003.jpg@01CD3F40.A70E1FF0"><br>Email <u><span style='color:blue'><a href="myLeoPortal@tamuc.edu">myLeoPortal@tamuc.edu</a></span></u> (non-critical issues)<br>Thank you for your continuous help and support as we make this historic transition. Enjoy your new myLEO portal starting Monday, June 4!<o:p></o:p></p><p class=MsoNormal>Portal Team<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>