[Students] IT Support Center

[Lydia Harkey]

IT Support Center

 

Over the past several weeks, the IT Support Center has made significant
strides to close support gaps for our customers. Several new resources
have been added and trained to meet the surge in support demands. The IT
Support Center is positioned to take support calls on the phone and
resolve many of the problems at the time of the call.  Additionally, IT
Support Services is staffed with 3 IT Specialists to provide remote
technical assistance and desk-side support for University owned
equipment.  There are 3 trained student workers to service students and
employees' non-university owned (personal) computers at the BA 156
walk-in facility. 

 

Faculty, Staff and Students, you are welcome to drop off your
university-owned laptop or personal computer for service to the BA 156
walk-in facility.  A work request or incident ticket will be submitted
in your name for resolution.  The hours of operation are Monday -
Friday, 8:00 am - 5:00 pm.  

 

You may also contact IT Support Center at 903-468-6000 or send an email
to helpdesk at tamuc.edu <mailto:helpdesk at tamuc.edu>  to reach key IT
technical support staff.  

 

Thank you for your support during our recent transition.

 

IT Support Center

 

 

 

 

 

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