[Intl-stu] Driver's license and SSN issues for students

International Students intl-stu at tamuc.edu
Mon Jul 18 09:54:11 CDT 2016


The Office of International Student & Scholar Services (ISSS) has received a number of inquiries lately from students experiencing issues when applying for or trying to renew their driver's license.  Unfortunately this is a very common issue and while students will often be told to contact their school's international office to "fix the issue" in almost every situation there is nothing the ISSS can do.

The issue is often related to the system (called SAVE) that the DL and SSN office utilizes to communicate with SEVIS and USCIS.  The ISSS does not have access to the SAVE system and SAVE will not speak to us regarding any issues.

If you apply for a driver's license or social security number and experience issues you may email Intl.Stu at tamuc.edu<mailto:Intl.Stu at tamuc.edu> below with the following information:

*        Full name, SEVIS number, CWID and issue (driver's license or SSN)

*        The ISSS will review your SEVIS record as soon as possible to verify your record is correct and Active

*        Please note the ISSS cannot issue a letter or call the DL or SSN office to resolve the issue as this has proven ineffective

PLEASE NOTE THAT IF YOUR SEVIS RECORD IS CORRECT AND ACTIVE THERE IS NOTHING WE CAN DO.  Per SEVP and USCIS guidance students may take the following steps:

*        Contact the USCIS Verification Program at 1-888-464-4218 or email SAVE.Help at uscis.dhs.gov<mailto:SAVE.Help at uscis.dhs.gov>

*        Contact USCIS at 1-800-375-5283 or 877-469-2563 for further assistance

*        Go to SAVE CASE STATUS<https://www.uscis.gov/save/casecheck>

*        Request that the DL or SSN office contact their SAVE representative to inquire about the issue (this is per SAVE guidance)



John Mark Jones, Director
Office of International Student & Scholar Services
John.Jones at tamuc.edu<mailto:John.Jones at tamuc.edu>

Mail: P.O. Box 3011 | Commerce, TX 75429
Ship: 2600 W. Neal Street | Commerce, TX 75428
Tel. 903.886.5097 | Fax 903.468.3200 | www.tamuc.edu/isso<http://www.tamuc.edu/isso>

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Please take a moment and complete our ISSS survey<https://docs.google.com/forms/d/1Ckw_eK4WZvar7CxQyZzxKtm8fXRYXrX4egOR-2CFp_U/viewform> and provide feedback on how we are doing.

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