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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;color:#1D7793">**RESOLVED**
</span></u></b><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;color:#1D7793">Grade Submission Issue using Self-Service Banner</span></u></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">What </span>
</b><b><u><span style="font-size:16.0pt;color:#1D7793">Was</span></u></b><b><span style="font-size:14.0pt;color:#1D7793"> Happening?</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#1F497D">Individuals using Chrome, Microsoft Edge, Internet Explorer, or Safari are likely encountering an “expired certificate” error when trying to submit grades via Self-Service
Banner. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:1.0in;margin-bottom:.0001pt;text-indent:.5in">
<span style="font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">Services/Applications Impacted:</span></b><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">Submitting Grades via Self-Service Banner OR via D2L</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">What you need to do:</span></b><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;color:#1F497D">The issue has been resolved, you should be able to submit through the normal process.</span></b><o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:14.0pt;color:#1F497D">In some cases, users may need to clear their browser’s cache.
</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in">
<span style="font-size:12.0pt;color:#1F497D">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><span style="color:black"><a href="mailto:Helpdesk@tamuc.edu"><span style="font-size:12.0pt;color:#1F497D">Helpdesk@tamuc.edu</span></a></span><span style="font-size:12.0pt;color:#1F497D">.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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