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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:11.0pt">Outage Alert – eCollege</span></u></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt">What is happening?</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt">Pearson LearningStudio (eCollege) Notification System<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt">When:</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt">September 1, 2017<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt">Services/Applications Impacted:</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt">Pearson LearningStudio- eCollege<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt"> </span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">eCollege is down at this time. We are working with Pearson to find a solution and get eCollege up and functioning as soon as possible. We will send out an updates as we receive more information. Follow </span></b><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__goo.gl_HbMcpr&d=DwMFAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=ipRgm7MFqxEwm4jXxXA7TfceI2KGyDX4I4OYfUR5x68&m=-gJe6UIjv7rNaRwmIwX5KvponOD-lDUp5XSMVzZw850&s=TelwdYXEkeUUOl5zMLP6dCDyWKKkEq-9hZSa4dqxxAw&e=" target="_blank"><b><span style="font-size:11.0pt">@PearsonSupport</span></b></a><b><span style="font-size:11.0pt"> on
Twitter for Higher Ed product support, useful tips, downtime information, and more.</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt">What you need to do:</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style="font-size:11.0pt">Helpdesk@tamuc.edu</span></a><span style="font-size:11.0pt">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span><a href="mailto:helpdesk@online.tamuc.org"><span style="font-size:11.0pt">helpdesk@online.tamuc.org</span></a><span style="font-size:11.0pt">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you!</span><span style="font-family:"Times New Roman","serif""> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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