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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#131E83">ClassLive Pro Chat Window Font/Alignment Issue – eCollege<o:p></o:p></span></u></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#131E83"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><u><span style="font-family:"Arial","sans-serif";color:#131E83">What is happening?<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#365F91">ClassLive Pro is encountering a known bug issue that causes the font size and alignment to display incorrectly in a session’s Chat window. This is caused by having Java 8 or higher
installed. Currently there is no estimated time for this issue to be resolved. Users have the option to choose one of the Workaround Solutions below in order to use the web-conferencing tool.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><u><span style="font-family:"Arial","sans-serif";color:#131E83">Workaround Solutions:<o:p></o:p></span></u></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91">Downgrade the version of Java installed on your machine. Java version 7 update 79 has proven to be effective. Please click on the
following link to access a list of Java versions and to select the recommended version.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left:1.0in;mso-add-space:auto;text-indent:-.25in;mso-list:l2 level2 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Wingdings;color:#131E83"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#131E83"><a href="http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html">http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html</a>
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial","sans-serif";color:#365F91">This will require admin privileges. You may need to submit a ticket to the CITE Helpdesk by calling 903.468.6000 or by emailing
</span><b><span style="font-family:"Arial","sans-serif";color:#131E83"><a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a>.</span></b><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#131E83">
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91">Simply copy and paste the chat dialogue from the Chat window into a Word document. The formatting should automatically paste the text
in an appropriate font and alignment. <o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-family:"Arial","sans-serif";color:#131E83">Services/Applications Impacted:<o:p></o:p></span></u></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l3 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91">Only fully-online courses (web-enhanced courses do not have this tool option)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l3 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#365F91">ClassLive Pro – Pearson LearningStudio (eCollege)<o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-family:"Arial","sans-serif";color:#131E83">Additional Info:<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#365F91">If you receive the error message “Application Blocked by Java Security” please refer to the knowledge article link below to correct this issue.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif";color:#1F497D"><a href="https://tamuc.equella.ecollege.com/file/edcec56b-8dc4-426f-aa9a-01894336f4ce/1/ClassLiveProJavaSecurityMessage.pdf">https://tamuc.equella.ecollege.com/file/edcec56b-8dc4-426f-aa9a-01894336f4ce/1/ClassLiveProJavaSecurityMessage.pdf</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#1F497D">If you experience additional eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free).<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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