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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:18.0pt;color:#131E83">LearningStudio (eCollege) Exam/Quiz Submission Error<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:18.0pt;color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">What happened?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Students may have reported to their instructors and Pearson Learning Studio (PLS) Helpdesk that they were not able to:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">save/submit exams or quizzes<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#254061"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#1F497D">advance to the next question inside of an exam/quiz</span><span style="font-size:12.0pt;line-height:115%;color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">When did it happen?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#254061">Sunday, October 12<sup>th</sup>, 2014 – Monday, October 13<sup>th</sup>, 2014<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:14.0pt;color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:14.0pt;color:#131E83">Services/Applications Impacted<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">PLS Exam<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">PLS Quiz<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83">What you need to do<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#254061">It is recommended that if a student reported this issue to the instructor, they allow the student(s) to retake. This may involve re-opening the exam/quiz. A report was generated by PLS with possible affected
users. The Center for Faculty Excellence & Innovation is reviewing the report and will be contacting the instructors of possible affected users via email.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#254061"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#254061">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#254061"><img width="195" height="47" id="Picture_x0020_1" src="cid:image001.png@01CFE79F.4696AD90" alt="Description: Description: C:\Users\gamezjeremy\Pictures\Logos\CFEI Logo.png"></span><span style="color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#254061">903.886.5511<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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