<HTML>
<HEAD>
<TITLE>New myLEO Portal - Live June 4th</TITLE>
</HEAD>
<BODY>
<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Greetings Faculty and Staff,<BR>
<BR>
We are ready to roll out the new myLEO this weekend starting at 8PM on Friday, June 1. The preparation for the NEW myLEO transition will be performed June 1 at 8PM through June 4 at 6AM Central Time. <BR>
<BR>
eCollege will be accessible through <a href="http://online.tamuc.org">http://online.tamuc.org</a> <<a href="http://online.tamuc.org">http://online.tamuc.org</a>> . All other applications, i.e. Grades, Bill Pay, Registration, Financial Aid, and LeoMail will NOT be accessible during this time. <BR>
<BR>
<FONT COLOR="#FF0000"><B>IMPORTANT NOTICE FOR YOU: Faculty and Staff must sign in with their AD credentials (computer username login LastNFirstN and password) in order to access the necessary tools and menus required for your role.</B></FONT> If you are a currently enrolled student, applicant, or alumni of the University, you will still find value in logging in with your CWID and password; however, you will only have access to your student information. <BR>
</SPAN></FONT><FONT FACE="Cambria"><SPAN STYLE='font-size:12pt'><BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>In order for the myLEO portal launch to be successful, we will need your help as advocates to guide our students who are having issues starting Monday. A Public Help Page will be available at <a href="https://myleo.tamuc.edu/web/help/login">https://myleo.tamuc.edu/web/help/login</a> <BR>
Check here first to see if the issue has already been reported, and in some cases solved.<BR>
</SPAN></FONT><FONT FACE="Cambria"><SPAN STYLE='font-size:12pt'><BR>
<IMG src="cid:3421400348_40277547" ><BR>
<BR>
</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>The following myLEO Support Model will help you guide your students on how to submit any additional myLEO issue not listed on the Help Page <<a href="https://myleo.tamuc.edu/web/help/login">https://myleo.tamuc.edu/web/help/login</a>> .<BR>
</SPAN></FONT><FONT FACE="Cambria"><SPAN STYLE='font-size:12pt'><BR>
</SPAN></FONT><FONT COLOR="#3366FF"><FONT SIZE="5"><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:16pt'><B>4 Ways to Get Help:<BR>
</B></SPAN></FONT></FONT></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><BR>
<BR>
<B><U>CRITICAL ISSUES </U>Critical issues include:<BR>
</B></SPAN></FONT><SPAN STYLE='font-size:11pt'><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Inability to successfully login to myLEO<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Inability to successfully access your LeoMail<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Check admission status<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Make a payment<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Register for classes<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Complete your graduation applications<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Drop/add a course<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Access to your financial aid <BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Apply for scholarships<BR>
<BR>
<B>Ways to report:<BR>
</B>Email: <FONT COLOR="#0000FF"><U><a href="helpdesk@tamuc.edu">helpdesk@tamuc.edu</a> </U> </FONT>(Providing a screenshot of the any error messages will help assess the issue)<BR>
Call: 903-468-6000<BR>
<BR>
<BR>
<B><U>NON-CRITICAL ISSUES </U>Non-Critical issues include:<BR>
</B></FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Check Grades<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Broken Links<BR>
<BR>
</FONT><FONT FACE="Symbol">· </FONT><FONT FACE="Times New Roman"> </FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial">Any other issues that do not fall under “Critical Issues” above.<BR>
<BR>
<B>Ways to report:<BR>
</B>Fill out the “Feedback Form” from within Portal <BR>
<IMG src="cid:3421400348_40251768" ><BR>
Email <FONT COLOR="#0000FF"><U><a href="myLeoPortal@tamuc.edu">myLeoPortal@tamuc.edu</a></U></FONT> (non-critical issues)<BR>
Thank you for your continuous help and support as we make this historic transition. Enjoy your new myLEO portal starting Monday, June 4!<BR>
<BR>
Sincerely,<BR>
Portal Team<BR>
</FONT></SPAN><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'> <BR>
</SPAN></FONT>
</BODY>
</HTML>