[VPAAEtal] RESOVED eCollge Outage

[Academic Affairs]

RESOLVED - Unscheduled Outage Alert - eCollege

What happened?
There were system wide issues and outages with LearningStudio that are affected all clients.  During this time users may have experienced extreme slowness and/or received "Authentication" errors when trying to access a course. The P1 incident has been resolved by Pearson Technical teams and they continue to monitor performance levels.

When did it happen?
On Monday, April 20, 2015 at approximately 5:05 PM Pearson LearningStudio (eCollege), CITE, and the Center for Faculty Excellence and Innovation started to field calls and emails. The issues were resolved at approximately 1:30 AM on Tuesday, April 21, 2015.

Services/Applications Impacted:

*         Pearson LearningStudio (eCollege)

*         MyLabs

*         MyLabs Plus


What's next?
If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.

If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.



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