<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
@font-face
{font-family:"gg sans";}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#467886;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:11.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><b><span style="font-size:24.0pt;font-family:"Times New Roman",serif">CITE – Policy Update: Verification Process for Password Resets</span></b><span style="font-size:24.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:24.0pt;font-family:"Times New Roman",serif">What Is Happening?</span></b><span style="font-size:24.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">In accordance with A&M System Security Control Standards, new controls pertaining to Identity Proofing and Identity Evidence Validation and Verification have been approved by A&M System. Because this is a time-sensitive procedural implementation
to address actively-exploited cyber risks, the implementation date is effective September 1, 2024.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:24.0pt;font-family:"Times New Roman",serif">Services/Applications Impacted:</span></b><span style="font-size:24.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"gg sans"">Requests including, but not limited to account unlocks, password resets, and changes to information in DUO will require in-person or remote visual confirmation of each user's identity
for each instance of the request being made.<o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:24.0pt;font-family:"Times New Roman",serif">What You Need To Do:</span></b><span style="font-size:24.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">In order for A&M-Commerce I.T. to adhere with these controls, we are asking users to take a proactive approach by first submitting a ticket to
<a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a>, including a time range of availability to schedule a virtual meeting. If a user calls first, our call agents will assist with arranging a scheduled time. Please be prepared to show your University
Campus Wide ID (CWID) or other photo identification, issued by a federal or state government authority of the United States or a visa issued by the U.S. Department of State, or a foreign passport issued by a Visa Waiver Program participating country.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">You may also use the self-service portal to get your password reset as well. It can be reset at
<a href="https://appsprod.tamuc.edu/PasswordReset/Default.aspx">https://appsprod.tamuc.edu/PasswordReset/Default.aspx</a> or by clicking the "Forgot Password" button in myleo.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">As always, if you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or email
<a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a>.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in;background:white;border-collapse:collapse">
<tbody>
<tr>
<td width="600" style="width:6.25in;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;color:#4F5352"><a href="https://www.tamuc.edu/cite-support-center/"><span style="color:#0088CE">Center for IT Excellence</span></a> | McDowell Business Administration, 156<o:p></o:p></span></p>
</td>
</tr>
<tr style="height:1.5pt">
<td width="600" style="width:6.25in;padding:0in 0in 0in 0in;height:1.5pt"></td>
</tr>
<tr>
<td width="600" style="width:6.25in;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:12.0pt;color:#4F5352;text-transform:uppercase">P: 903.468.6000</span><span style="font-size:12.0pt;color:#4F5352"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="600" style="width:6.25in;padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:9.0pt;color:white"> <o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="600" style="width:6.25in;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:26.25pt"><span style="font-size:13.5pt;color:white"><img border="0" width="250" height="33" style="width:2.6041in;height:.3437in" id="Picture_x0020_1" src="cid:image001.gif@01DAFAF3.D577DC10" alt="TAMUC logo"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif"><o:p> </o:p></span></p>
</div>
</body>
</html>