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<p class="MsoNormal"><b><span style="font-size:16.0pt">System-wide issue Multi-Factor Authentication</span></b><b><o:p></o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">What is Happening?<o:p></o:p></span></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt">Users trying to authenticate with DUO Security are currently receiving the following error message:
<o:p></o:p></span>
<ul style="margin-top:0in" type="circle">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level2 lfo2"><span style="font-size:12.0pt">“System under heavy load. Please wait a few minutes and try again.”
<o:p></o:p></span></li></ul>
</li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt">TAMUC and TAMU System admins are aware of the issue and are investigating with Cisco-DUO Security.
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo2"><span style="font-size:12.0pt">The issue is inconsistent as some user have reported that they are able to login successfully. According to DUO, there is no estimated time of restoration
at this moment. Updates will provided as they become available. <o:p></o:p></span></li></ul>
<p class="MsoListParagraph"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Applications Impacted:<o:p></o:p></span></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt">myLeo<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt">Banner<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt">D2L<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt">Etc.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo3"><span style="font-size:12.0pt">System SSO Applications<o:p></o:p></span>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo3"><span style="font-size:12.0pt">ManeMarket<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo3"><span style="font-size:12.0pt">Canopy<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo3"><span style="font-size:12.0pt">Workday<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level2 lfo3"><span style="font-size:12.0pt">Etc.<o:p></o:p></span></li></ul>
</li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#595959">Center for IT Excellence</span><span style="color:#4F5352">|McDowell Administration (BA) Bldg. 156</span><span style="font-size:12.0pt;color:#4F5352"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#4F5352">Texas A&M University – Commerce<o:p></o:p></span></p>
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