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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;color:#1D7793">CITE - Unscheduled Outage Alert - Banner</span></u></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#131E83"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">What is happening?<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in">
<span style="font-size:12.0pt;color:#1F497D">The Oracle Support team is engaged and is managing the startup processes for the TAMUC Banner application and Database services. Unforeseen issues have occurred during the startup processes that have impacted the
overall restore. At this time, we anticipate the outage continuing throughout the afternoon (4/14). Please know that CITE personal have been working directly and continuously with Oracle for the last 27 hours. We understand the strain and impact this outage
has placed on you personally and/or your department’s business operations and we are grateful for your continued patience. We will continue to monitor the situation and report until service is restored. –Jeremy G. Gamez, CIO
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">Services/Applications Impacted:<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">Banner<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">MyLeo Portal<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">WebFocus<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">Schedule of Classes<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">Droplist<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">Password Resets<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:12.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;color:#1F497D">DegreeWorks<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1D7793">What you need to do:</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in">
<b><u><span style="font-size:16.0pt;color:#1F497D">Students</span></u></b><u><span style="font-size:16.0pt;color:#1F497D">
<b>can still access</b></span></u><span style="font-size:16.0pt;color:#1F497D"> </span>
<span style="font-size:12.0pt;color:#1F497D">the following systems by using direct links to sign-in.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.0pt;color:#1F497D">D2L- <a href="https://myleoonline.tamuc.edu">https://myleoonline.tamuc.edu</a>
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.0pt;color:#1F497D">LeoMail- <a href="https://gmail.com">https://gmail.com</a> (sign in using your @leomail.tamuc.edu email address)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:14.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.0pt;color:#1F497D">EAB- <a href="https://tamu-commerce.campus.eab.com">
https://tamu-commerce.campus.eab.com</a> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in">
<span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in">
<span style="font-size:12.0pt;color:#1F497D">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><span style="color:black"><a href="mailto:Helpdesk@tamuc.edu"><span style="font-size:12.0pt;color:#1F497D">Helpdesk@tamuc.edu</span></a></span><span style="font-size:12.0pt;color:#1F497D">.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-size:12.0pt;color:#1F497D">D2L courses can be accessed directly at myLeoOnline or copying and pasting the link to:
<a href="https://myleoonline.tamuc.edu">https://myleoonline.tamuc.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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