<html dir="ltr">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style type="text/css" id="owaParaStyle"></style>
</head>
<body fpstyle="1" ocsi="0">
<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b><u>Resolved Outage Alert – eCollege</u></b></span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b>What is happening?</b></span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">Pearson LearningStudio (eCollege)</span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b>When:</b></span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">September 1, 2017</span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">10:00 PM</span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b>Services/Applications Impacted:</b></span></font></span></font></div>
<div align="center" style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; text-align: center; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">Pearson LearningStudio- eCollege</span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b> </b></span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b>The eCollege server is back up and running. You should now be able to access your courses again. We will continue to monitor eCollege
to ensure you access to your courses. Follow </b></span></font><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__goo.gl_HbMcpr&d=DwMFAg&c=oqyuZuih6ykib6aKiBq22_bich4AVfYGoLertJN0bEc&r=ipRgm7MFqxEwm4jXxXA7TfceI2KGyDX4I4OYfUR5x68&m=-gJe6UIjv7rNaRwmIwX5KvponOD-lDUp5XSMVzZw850&s=TelwdYXEkeUUOl5zMLP6dCDyWKKkEq-9hZSa4dqxxAw&e=" target="_blank"><font size="2"><span style="font-size: 11pt;"><b>@PearsonSupport</b></span></font></a><font size="2"><span style="font-size: 11pt;"><b> on
Twitter for Higher Ed product support, useful tips, downtime information, and more.</b></span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"><b>What you need to do:</b></span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or </span></font><a href="mailto:Helpdesk@tamuc.edu" target="_blank"><font size="2"><span style="font-size: 11pt;">Helpdesk@tamuc.edu</span></font></a><font size="2"><span style="font-size: 11pt;">.</span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span></font><a href="mailto:helpdesk@online.tamuc.org" target="_blank"><font size="2"><span style="font-size: 11pt;">helpdesk@online.tamuc.org</span></font></a><font size="2"><span style="font-size: 11pt;">.</span></font></span></font></div>
<div style="font-family: "Segoe UI", Helvetica, Arial, sans-serif; font-size: medium; margin: 0px;">
<font face="Calibri,sans-serif" size="3"><span style="font-size: 12pt;"><font size="2"><span style="font-size: 11pt;"> </span></font></span></font></div>
<div>
<div>
<div style="margin: 0px;"><font face="Arial, sans-serif"><b>Thank you!</b></font></div>
</div>
</div>
</div>
</body>
</html>