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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83">MyLeo Portal Alert<o:p></o:p></span></u></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83">What is happening?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">We apologize for the issues yesterday. With the beginning of Fall classes, we were experiencing an extremely high number of requests. This caused some of the role-based apps to not appear consistently.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">In the afternoon, the server teams were working to better handle the traffic. We had several people monitoring the portal overnight and it appears their efforts have resolved a majority of the
calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">When you connect to the portal again, you should be able to connect and see all of your applications. If you are still having issues, please contact us and we will troubleshoot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83">Services</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#1F497D">/Applications</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83">
Impacted:<o:p></o:p></span></b></p>
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<li class="MsoNormalCxSpMiddle" style="color:#365F91;margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;line-height:115%">MyLeo Portal<o:p></o:p></span></li></ul>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.25in;mso-add-space:auto;line-height:115%">
<span style="font-size:12.0pt;line-height:115%;color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB",serif;color:#131E83">What you need to do:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><a href="mailto:Helpdesk@tamuc.edu"><span style="font-size:12.0pt;color:#1F497D">Helpdesk@tamuc.edu</span></a><span style="font-size:12.0pt;color:#1F497D">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="font-size:12.0pt;color:#1F497D">helpdesk@online.tamuc.org</span></a><span style="font-size:12.0pt;color:#1F497D">.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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