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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">*** RESOLVED-Intermittent Service Disruption*** – Pearson LearningStudio (eCollege) – 4/7/2016<o:p></o:p></span></u></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p><span style="text-decoration:none"> </span></o:p></span></u></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What Happened:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">Users experienced intermittent service disruption when trying to access LearningStudio (eCollege).
</span><span style="color:#365F91"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">When:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">April 7, 2016 @ approximately 10:30 a.m. – 11: 21 a.m.
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Services/Applications Impacted:<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:Symbol;color:#365F91"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;color:#365F91">Pearson LearningStudio (eCollege)<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What you need to do:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">Pearson Technical teams resolved the issue by restoring the platform’s servers. If users are still having issues accessing LearningStudio (eCollege) through myLeo, please clear
the browser’s cache and cookies and try again.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><a href="mailto:Helpdesk@tamuc.edu"><span style="font-family:"Calibri","sans-serif";color:#365F91">Helpdesk@tamuc.edu</span></a><span style="font-family:"Calibri","sans-serif";color:#365F91">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="font-family:"Calibri","sans-serif";color:#365F91">helpdesk@online.tamuc.org</span></a><span style="font-family:"Calibri","sans-serif";color:#365F91">.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#365F91"><o:p> </o:p></span></p>
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