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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83">Unscheduled Outage Alert – DegreeWorks</span></u></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83"> </span></u></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
<p class="MsoNormal" style=""><b><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83">What is happening?</span></b></p>
<p class="MsoNormal" style=""><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#365F91">Users are experiencing a security alert when trying to access DegreeWorks. Today, February 9<sup>th</sup>, at 5:30 pm, CITE will restart services
so that an updated SSL certificate can take effect. This should resolve the DegreeWorks security alert issue. Thank you for your patience as we work to resolve this issue.</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
<p class="MsoNormal" style=""><b><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83">Services</span></b><b><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#1F497D">/Applications</span></b><b><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83">
Impacted:</span></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
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<li class="MsoNormal" style="color:black"><span style="font-size:12.0pt; font-family:"Tahoma","sans-serif"; color:#365F91">DegreeWorks</span><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""></span></li></ul>
<p class="MsoNormal" style=""><b><span style="font-size:14.0pt; font-family:"Californian FB","serif"; color:#131E83">What you need to do:</span></b><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
<p class="MsoNormal" style=""><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#1F497D">If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or
</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"><a href="mailto:Helpdesk@tamuc.edu" target="_blank"><span style="color:#1F497D">Helpdesk@tamuc.edu</span></a></span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#1F497D">.</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
<p class="MsoNormal" style=""><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#1F497D">If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"><a href="mailto:helpdesk@online.tamuc.org" target="_blank"><span style="color:#1F497D">helpdesk@online.tamuc.org</span></a></span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:#1F497D">.</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif"; color:black"></span></p>
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