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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Faculty/Student Authentication Process Error<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What happened?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Authentication process error which caused a Pearson LearningStudio (eCollege) outage</span><span style="font-size:12.0pt;color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">When did it happen?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#254061">Friday, February 6<sup>th</sup> , 2015 from approximately 9:15 a.m. – 9:35 a.m. Central Time.
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<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Services</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D">/Applications</span></b><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">
Impacted<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;color:#254061">Pearson LearningStudio (eCollege)</span><span style="font-size:12.0pt;color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">Who was affected?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">Anyone who attempted to access Pearson LearningStudio (eCollege) during the outage</span><span style="font-size:12.0pt;color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83">What you need to do<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#254061">At this time, the issue has been resolved.
</span><span style="color:#254061"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#254061">If you experience eCollege technical problems after 7:00 AM CT, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or
</span><a href="mailto:helpdesk@online.tamuc.org"><span style="color:#254061">helpdesk@online.tamuc.org</span></a><span style="color:#254061"> .<o:p></o:p></span></p>
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