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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>Unscheduled Outage Update<o:p></o:p></span></u></b></p><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#2C63A6'><o:p><span style='text-decoration:none'> </span></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='font-size:12.0pt;color:#1F497D'>Outlook mail service (Campus, Webmail, Mobile) and all Web applications will be unavailable for approximately another 30 minutes to resolve technical issues with TouchNet and Banner(Grades, Transcripts, Class Schedules, and Registration). We will send an update when all services are available. We apologize for the inconvenience and appreciate your understanding.</span><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>When will it happen?<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='font-size:12.0pt;color:#254061'>Friday, February 28, 2014 from 10:45 a.m. Central Time. </span><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>Services/Applications Impacted:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=685 style='width:513.9pt;border-collapse:collapse'><tr style='height:.25in'><td width=685 colspan=2 style='width:513.9pt;padding:0in 5.4pt 0in 5.4pt;height:.25in'><p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Email (Faculty and Staff only - Campus, Webmail, Mobile) <o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Web applications<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Payments at Cashier station or phone<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Online Payments<o:p></o:p></span></p></td></tr><tr style='height:19.25pt'><td width=361 style='width:270.9pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt'><p class=MsoNormal style='margin-left:.25in'><span style='color:#376092'><o:p> </o:p></span></p></td><td width=324 style='width:243.0pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt'><p class=MsoNormal style='margin-left:.25in;line-height:115%'><span style='color:#1F497D'><o:p> </o:p></span></p></td></tr><tr style='height:20.25pt'><td width=361 style='width:270.9pt;padding:0in 5.4pt 0in 5.4pt;height:20.25pt'><p class=MsoNormal style='line-height:115%'><span style='font-size:12.0pt;line-height:115%;color:#376092'>Including the following:</span><span style='font-size:12.0pt;line-height:115%;color:#376092'><o:p></o:p></span></p></td><td width=324 style='width:243.0pt;padding:0in 5.4pt 0in 5.4pt;height:20.25pt'><p class=MsoNormal style='margin-left:.25in;line-height:115%'><span style='font-size:12.0pt;line-height:115%;color:#1F497D'><o:p> </o:p></span></p></td></tr><tr style='height:19.25pt'><td width=361 style='width:270.9pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt'><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#376092'>All Banner Self Service (SSB) services</span><span style='color:#1F497D'><o:p></o:p></span></p></td><td width=324 style='width:243.0pt;padding:0in 5.4pt 0in 5.4pt;height:19.25pt'><p class=MsoNormal style='margin-left:.25in;line-height:115%'><span style='color:#1F497D'><o:p> </o:p></span></p></td></tr></table><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>Services Not Impacted:<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#1F497D'>Internet services, telephone and related services not identified will not be impacted.</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#0070C0'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#1F497D'>If you experience other technical problems, please contact </span><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><span style='color:#1F497D'>IT Support Center</span></a><span style='color:#1F497D'> • Monday – Friday 8:00 a.m. – 5:00 p.m. • </span><a href="mailto:Helpdesk@tamuc.edu"><span style='color:#1F497D'>Helpdesk@tamuc.edu</span></a><span style='color:#1F497D'> • 903-468-6000.</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>