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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='margin-bottom:14.0pt;text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Scheduled eCollege Outage<o:p></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>Pearson eCollege will be taking a regular scheduled maintenance outage.</span><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#254061'>Saturday, February 15, 2014 from 4:00 a.m. – 7:00 a.m. Central Time. </span><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D'>/Applications</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'> Impacted:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>All application services within eCollege will be impacted. No other services will be impacted. </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Why is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>We appreciate your understanding and patience while eCollege conducts this maintenance. It is a necessary part of our performance improvement.</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#254061'>If you experience eCollege technical problems after 7:00 AM CT, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span><a href="mailto:helpdesk@online.tamuc.org"><span style='color:#254061'>helpdesk@online.tamuc.org</span></a><span style='color:#254061'> .</span><span style='color:#254061'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#254061'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#254061'>If you experience </span><span style='color:#1F497D'>other </span><span style='color:#254061'>technical problems after 7:00 AM CT, please contact the CITE Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='color:#254061'>Helpdesk@tamuc.edu</span></a><span style='color:#254061'>.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>