<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Californian FB";
panose-1:2 7 4 3 6 8 11 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{mso-style-priority:99;
mso-style-link:"Plain Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.PlainTextChar
{mso-style-name:"Plain Text Char";
mso-style-priority:99;
mso-style-link:"Plain Text";
font-family:"Calibri","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Unscheduled Outage<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>eCollege has unexpectedly gone down</span><span style='font-size:12.0pt;color:#254061'>. The eCollege Helpdesk has been notified. Services will be restored as soon as possible. <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D'>/Applications</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'> Impacted<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#1F497D'>Faculty and students are unable to login to eCollege.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Message from Pearson eCollege</span></b><o:p></o:p></p><p class=MsoPlainText><span style='color:#1F497D'>This is a notification that we are currently experiencing reports of an issue impacting LS and MyLabsPlus authentication.. Start time was approximately 3:38PM EST. We are currently working to return to normal operational status.<o:p></o:p></span></p><p class=MsoPlainText><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoPlainText><span style='color:#1F497D'>We will send an additional notification once all systems have returned to normal.<o:p></o:p></span></p><p class=MsoPlainText><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoPlainText><span style='color:#1F497D'>Sincerely,<o:p></o:p></span></p><p class=MsoPlainText><span style='color:#1F497D'>The Pearson 24/7 Technical Support Team<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services Not Impacted:<i><o:p></o:p></i></span></b></p><p class=MsoNormal><span style='color:#1F497D'>No other campus applications are affected.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>If you experience other technical problems, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='font-size:12.0pt;color:#1F497D;text-decoration:none'>Helpdesk@tamuc.edu</span></a><span style='font-size:12.0pt;color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>