<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Californian FB";
panose-1:2 7 4 3 6 8 11 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Help Desk Response Alert<o:p></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:12.0pt;color:#254061'>Helpdesk has limited staff today which affects our response time for assistance. We appreciate your patience as we work to respond to your IT request by emails and phone calls. </span></i><i><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:12.0pt;color:#365F91'>Thursday, September 5, 2013 from 8:00 a.m. – 5:00 p.m. Central Time. </span></i><i><span style='font-size:12.0pt;color:#365F91'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services Not Impacted:<i><o:p></o:p></i></span></b></p><p class=MsoNormal><i><span style='color:#1F497D'>All services will not be impacted. </span></i><i><span style='color:#254061'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>If you experience other technical problems after 5:00 p.m. CST, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='font-size:12.0pt;color:#1F497D;text-decoration:none'>Helpdesk@tamuc.edu</span></a><span style='font-size:12.0pt;color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#254061'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#254061'>If you experience eCollege technical problems after 5:00 PM CT, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span><a href="mailto:helpdesk@online.tamuc.org"><span style='color:#254061'>helpdesk@online.tamuc.org</span></a><span style='color:#254061'> .<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><b><span style='font-size:12.0pt'>IT Support Center</span></b></a><b><span style='font-size:12.0pt;color:#254061'> </span></b><b><span style='font-size:14.0pt;color:#365F91'><br></span></b><span style='font-size:12.0pt;color:#365F91'>Monday – Friday 8:00 a.m. – 5:00 p.m. </span><span style='font-size:12.0pt;color:#365F91'>• </span><a href="mailto:helpdesk@tamuc.edu"><span style='font-size:12.0pt'>helpdesk@tamuc.edu</span></a><span class=MsoHyperlink><span style='font-size:12.0pt'> </span></span><span style='font-size:12.0pt;color:#365F91'>• </span><span style='font-size:12.0pt;color:#365F91'>903-468-6000 <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>