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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Unscheduled Outage Alert<o:p></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:12.0pt;color:#254061'>Our TAMUC.edu website is not responding. We are currently investigating and will send an update when the website has restored. Also, new Banner sessions are not available. If you are currently in Banner your session is available.</span></i><i><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:12.0pt;color:#365F91'>Friday, August 16, 2013 from 10:00 a.m. Central Time. </span></i><i><span style='font-size:12.0pt;color:#365F91'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D'>/Applications</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'> Impacted:<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#254061'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><i><span style='color:#254061'>University Webpages<o:p></o:p></span></i></p><p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol;color:#254061'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><i><span style='color:#254061'>New Banner Sessions are not available<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Why is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:12.0pt;color:#1F497D'>We are currently investigating and will provide resolution on update notice.<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services Not Impacted:<i><o:p></o:p></i></span></b></p><p class=MsoNormal><i><span style='color:#1F497D'>Telephone and related services will not be impacted. </span></i><i><span style='color:#254061'><o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>If you experience other technical problems, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='font-size:12.0pt;color:#1F497D;text-decoration:none'>Helpdesk@tamuc.edu</span></a><span style='font-size:12.0pt;color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#254061'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#254061'>If you experience eCollege technical problems, please contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span><a href="mailto:helpdesk@online.tamuc.org"><span style='color:#254061'>helpdesk@online.tamuc.org</span></a><span style='color:#254061'> .<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><b><span style='font-size:12.0pt'>IT Support Center</span></b></a><b><span style='font-size:12.0pt;color:#254061'> </span></b><b><span style='font-size:14.0pt;color:#365F91'><br></span></b><span style='font-size:12.0pt;color:#365F91'>Monday – Friday 8:00 a.m. – 5:00 p.m. </span><span style='font-size:12.0pt;color:#365F91'>• </span><a href="mailto:helpdesk@tamuc.edu"><span style='font-size:12.0pt'>helpdesk@tamuc.edu</span></a><span class=MsoHyperlink><span style='font-size:12.0pt'> </span></span><span style='font-size:12.0pt;color:#365F91'>• </span><span style='font-size:12.0pt;color:#365F91'>903-468-6000 <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-family:"Californian FB","serif";color:#365F91'>Lydia Harkey<o:p></o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'>IT Communication Manager<o:p></o:p></span></i></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'>Communication | EIR Accessibility Coordinator | Training<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#365F91'>IT Communication Dept<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#365F91'>Texas A&M University-Commerce<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>P.O. Box 3011<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Commerce, Tx 75429<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>p: 903.468.3029 f: 903.886.5415<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><a href="mailto:Lydia.Harkey@tamuc.edu"><span style='color:blue'>Lydia.Harkey@tamuc.edu</span></a> | <a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><span style='color:blue'>Information Technology</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='color:#1F497D'>As a friendly reminder be sure to contact the IT Help Desk directly for all of your IT needs: <o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>x6000 (on-campus) or 903-468-6000 (off-campus) or via email: </span></i><a href="mailto:Helpdesk@tamuc.edu"><i><span style='color:blue'>Helpdesk@tamuc.edu</span></i></a><i><span style='color:#1F497D'>.</span></i><i><span style='color:#1F497D'><o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>