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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Emergency Outage Alert<o:p></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What happened?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>We apologize for the disruption of the network server and Fortis being unavailable and unresponsive. A follow up announcement will be sent when the network server and Fortis has been restored.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When did it happen?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>August 6, 2013 from 7:30 a.m. Central Time <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D'>/Applications</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'> Impacted:<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpFirst style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#1F497D'>Network shared drive - may be known as common drive, department drive, etc.<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%;color:#1F497D'>Fortis<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Why did happen?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>Several of our drives on the network server and Fortis became unresponsive and is currently being rebooted.<i><o:p></o:p></i></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>You may not be able to access your files on the network but will be notified by email when the network server and Fortis has been restored.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>If you experience other technical problems, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='font-size:12.0pt;color:#1F497D'>Helpdesk@tamuc.edu</span></a><span style='font-size:12.0pt;color:#1F497D'>.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-family:"Californian FB","serif";color:#365F91'>Lydia Harkey<o:p></o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'>IT Communication Manager<o:p></o:p></span></i></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'>Communication | EIR Accessibility Coordinator | Training<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Californian FB","serif";color:#365F91'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#365F91'>IT Communication Dept<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#365F91'>Texas A&M University-Commerce<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>P.O. Box 3011<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Commerce, Tx 75429<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>p: 903.468.3029 f: 903.886.5415<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><a href="mailto:Lydia.Harkey@tamuc.edu"><span style='color:blue'>Lydia.Harkey@tamuc.edu</span></a> | <a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><span style='color:blue'>Information Technology</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='color:#1F497D'>As a friendly reminder be sure to contact the IT Help Desk directly for all of your IT needs: <o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>x6000 (on-campus) or 903-468-6000 (off-campus) or via email: </span></i><a href="mailto:Helpdesk@tamuc.edu"><i><span style='color:blue'>Helpdesk@tamuc.edu</span></i></a><i><span style='color:#1F497D'>.</span></i><i><span style='color:#1F497D'><o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>