<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Outage Alert<o:p></o:p></span></u></b></p><p class=MsoNormal><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p><span style='text-decoration:none'> </span></o:p></span></u></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>eCollege will be conducting routine maintenance.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#254061'>Saturday, July 27, 2013 from 4:00 a.m. – 7:00 a.m. Central Time. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#254061'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#1F497D'>/Applications</span></b><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'> Impacted:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>All application services within eCollege.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Why is it Happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>Regular scheduled maintenance to perform critical security and maintenance updates. </span><span style='font-size:12.0pt;color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services Not Impacted:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>myLEO Classic, ResNet, Internet services, Telephone and related services will not be impacted.</span><span style='color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#254061'>If you experience </span><span style='color:#1F497D'>other </span><span style='color:#254061'>technical problems after 7:00 AM CT, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='color:#254061'>Helpdesk@tamuc.edu</span></a><span style='color:#254061'>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#254061'>For more information visit our </span><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><span style='color:#254061'>IT Support Center</span></a><span style='color:#254061'> page.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#254061'>If you experience eCollege technical problems after 7:00 AM CT, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or <a href="mailto:Helpdesk@online.tamuc.org"><span style='color:#254061;text-decoration:none'>Helpdesk@online.tamuc.org</span></a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#254061'>IT Support Center<br>Monday – Friday 8:00 a.m. – 5:00 p.m.<br></span><a href="mailto:Helpdesk@tamuc.edu">Helpdesk@tamuc.edu</a><span style='color:#254061'><br>903-468-6000</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>