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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt'>The IT Support Center continues to make significant strides to help you with your IT needs. Here are a few tips that will help us facilitate your requests as quickly and efficiently as possible.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;line-height:115%'>Please send initial support emails to <i><a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a></i><o:p></o:p></span></li><ul style='margin-top:0in' type=disc><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level2 lfo1'><b><u><span style='font-size:12.0pt;line-height:115%'>Please do not include any specific technician in the email</span></u></b><span style='font-size:12.0pt;line-height:115%'> as they may be out of the office or otherwise busy and unable to help you quickly and efficiently.<o:p></o:p></span></li></ul></ul><p class=MsoNormalCxSpMiddle style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:1.0in;mso-add-space:auto;line-height:115%'><span style='font-size:12.0pt;line-height:115%'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;line-height:115%'>When sending an email to <i><a href="mailto:helpdesk@tamuc.edu">helpdesk@tamuc.edu</a></i>, you will receive an automated response. </span><span style='font-size:12.0pt;line-height:115%'>Our helpdesk technicians will read your email, create a ticket and route the ticket to the appropriate technicians who can help you with your question/problem. <o:p></o:p></span></li></ul><p class=MsoNormal style='margin-left:.5in'><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:12.0pt'>After the ticket has been entered into our tracking system, you will then receive an automated email from <i><a href="mailto:itsupport@tamuc.edu">itsupport@tamuc.edu</a></i> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:12.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level1 lfo1'><span style='font-size:12.0pt;line-height:115%'>When sending a support email, please include the following information:<o:p></o:p></span></li><ul style='margin-top:0in' type=disc><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level2 lfo1'><span style='font-size:12.0pt;line-height:115%'>Enter your first and last name in the subject line of your email. <o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level2 lfo1'><span style='font-size:12.0pt;line-height:115%'>If you are a student, please include your CWID along with your name. </span><span style='font-size:12.0pt;line-height:115%'><o:p></o:p></span></li><ul style='margin-top:0in' type=square><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>Building and room number<o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>A phone number where you can be reached for questions<o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>Inventory number of the computer or printer<o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>Operating System<o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>Indicate if anyone in your area is having the same problem<o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%'>A detailed explanation of the problem <o:p></o:p></span></li><li class=MsoNormalCxSpMiddle style='color:#1F497D;margin-bottom:10.0pt;mso-add-space:auto;line-height:115%;mso-list:l0 level3 lfo1'><span style='font-size:12.0pt;line-height:115%;color:windowtext'>Any relevant error </span><span style='font-size:12.0pt;line-height:115%;color:black'>messages and </span><span style='font-size:12.0pt;line-height:115%;color:windowtext'>screen shot of error</span><span style='font-size:12.0pt;line-height:115%'><o:p></o:p></span></li></ul></ul></ul><p class=MsoNormal style='margin-left:.5in'><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoListParagraph style='margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;line-height:115%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt;line-height:115%'>Our technician will contact you directly to work on your ticket.<o:p></o:p></span></p><p class=MsoNormalCxSpFirst style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.5in;mso-add-space:auto;line-height:115%'><span style='font-size:12.0pt;line-height:115%'>When replying to a ticket from the technician, please do not change the subject line or return address, as these are critical to the automatic routing of your message. </span><span style='font-size:12.0pt;line-height:115%'>This will ensure that all correspondence about a given ticket is recorded in the helpdesk system<span style='color:#1F497D'>.</span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>If you have any questions or concerns, please call the Help Desk at 903-468-6000 (off campus) x6000 (on campus)<span style='color:#1F497D'>.</span><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=172 height=95 id="Picture_x0020_2" src="cid:image001.gif@01CE0536.7DC44270" alt="Description: TAMUC_logo"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><b><span style='font-size:12.0pt;color:#000099'>IT Support Center</span></b></a><b><span style='font-size:12.0pt;color:#000099'> </span></b><b><span style='font-size:14.0pt;color:#000099'><br></span></b><span style='font-size:12.0pt;color:#365F91'>Come by: BA 156, Monday – Friday 8:00 a.m. – 5:00 p.m.<br>Contact by email:</span> <a href="mailto:helpdesk@tamuc.edu"><span style='font-size:12.0pt;color:blue'>helpdesk@tamuc.edu</span></a><span style='font-size:12.0pt;color:#365F91'><br>Call us any time: 903-468-6000 <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>