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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal align=center style='text-align:center'><b><u><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Intermittent Outage Alert<br><br></span></u></b><b><span style='font-size:8.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What is happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#1F497D'>The regular scheduled routine maintenance outage for the service patch scheduled for Saturday, 1/19/2013 was prematurely released to production systems this morning. The release has been halted, but several systems have already rebooted themselves as part of the process. All servers and services have been restored. Our apologies for this inconvenience.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>When is it happening?<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:12.0pt;color:#254061'>Friday, January 18th, 2013 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#254061'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services/Applications Potentially Impacted:<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>All application services including <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Outlook, Web Server, Network File Share, Fortis, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>Antivirus<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>BES<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>CMS (cascade)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>CP (Webmail – Retiree Email)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>CTIS03 – no impact<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>CTIS08 (Pharos)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>Fortisweb (Fortis)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>LEO – (Leo Portal and some MyLeo portal services)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#376092;mso-style-textfill-fill-color:#376092;mso-style-textfill-fill-alpha:100.0%'>E2 (Remote desktop for Texarkana)<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>Services Not Impacted:<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#1F497D'>Internet services may have only brief disruptions of services. Telephone and related services will not be impacted.</span><span style='color:#254061'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Californian FB","serif";color:#131E83'>What you need to do:<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span style='color:#254061'>If you experience </span><span style='color:#1F497D'>other </span><span style='color:#254061'>technical problems after 12:00 PM CT, please contact the IT Support Center at 903-468-6000 or </span><a href="mailto:Helpdesk@tamuc.edu"><span style='color:#254061'>Helpdesk@tamuc.edu</span></a><span style='color:#254061'>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#254061'>If you experience eCollege technical problems after 12:00 AM CT, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or </span><a href="mailto:helpdesk@online.tamuc.org"><span style='color:#254061'>helpdesk@online.tamuc.org</span></a><span style='color:#254061'> .<o:p></o:p></span></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b><a href="http://www.tamuc.edu/studentLife/campusServices/ITSupportCenter/default.aspx"><span style='color:#254061'>IT Support Center</span></a></b><span style='color:#254061'> </span><span style='color:#254061'>• </span><span style='color:#254061'>Monday – Friday 8:00 a.m. – 5:00 p.m. </span><span style='color:#254061'>• </span><a href="mailto:Helpdesk@tamuc.edu">Helpdesk@tamuc.edu</a><span class=MsoHyperlink> </span><span style='color:#254061'>• </span><span style='color:#254061'>903-468-6000<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#365F91'><img border=0 width=172 height=95 id="Picture_x0020_1" src="cid:image001.gif@01CDF560.3F01A3B0" alt="Description: TAMUC_logo"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Lydia Harkey<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>IT Communications and Training Manager<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Information Technology<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Texas A&M University-Commerce<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>1700 Hwy 24<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>Commerce, Tx 78529<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'>p: 903.468.3029 f: 903.886.5415<o:p></o:p></span></p><p class=MsoNormal><span style='color:#365F91'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='color:#1F497D'>As a friendly reminder be sure to contact the IT Help Desk directly for all of your IT needs: <o:p></o:p></span></i></p><p class=MsoNormal><i><span style='color:#1F497D'>x6000 (on-campus) or 903-468-6000 (off-campus) or via email: </span></i><a href="mailto:Helpdesk@tamuc.edu"><i><span style='color:blue'>Helpdesk@tamuc.edu</span></i></a><i><span style='color:#1F497D'>.</span></i><i><span style='color:#1F497D'><o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>