[Students] eCollege "Timeout" Issue - Clear Browser's Cache/Cookies

Jeremy Gamez Jeremy.Gamez at tamuc.edu
Thu Apr 21 10:47:10 CDT 2016


eCollege "Timeout" Issue - Clear Browser's Cache/Cookies

What is happening?

*         There are reports of users receiving a "Timeout" error when trying to access eCollege once they are logged into myLeo.

[cid:image001.png at 01D19BBA.D75C7C80]
When:

*         Thursday, April 21, 2016 at approximately 7:55 a.m.
Services/Applications Impacted:

*         Pearson LearningStudio (eCollege)
What you need to do:

*         This is a "Timeout" issue that results in the user's cache and cookies files needing to be cleared. The issue seems to be isolated to users using the Chrome browser.

*         Click on the "How to Clear Cache"<https://tamuc.equella.ecollege.com/file/fea6b514-b5c5-4dbb-b212-bf086056a189/1/ClearCache-IE.FireFox.Chrome.pdf> knowledge article or the following link for help on clearing the browser's data.

*          URL: https://tamuc.equella.ecollege.com/file/fea6b514-b5c5-4dbb-b212-bf086056a189/1/ClearCache-IE.FireFox.Chrome.pdf

*         If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.

*         If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free).


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.tamuc.edu/pipermail/students/attachments/20160421/bf6f44c6/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 10169 bytes
Desc: image001.png
URL: <http://mailman.tamuc.edu/pipermail/students/attachments/20160421/bf6f44c6/attachment-0001.png>


More information about the Students mailing list