[Students] CITE - Unscheduled Outage Alert – eCollege – 12/15/2015

[David Boyd]

**RESOLVED** - Unscheduled Outage Alert – eCollege – 12/15/2015

What Happpend?
Pearson LearningStudio was reported down for approximately 20 minutes. Users were not able to access their LearningStudio homepage after logging into myLeo.

When:
December 15, 2015

Services/Applications Impacted:

·         Pearson LearningStudio (eCollege)
What you need to do:
As of 12/15/2015 at 8:29 a.m. users were able to once again access LearningStudio via myLeo. If users continue experiencing access issues, please clear the browser’s cache and cookies and try again before contacting technical support.

If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.

If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org<mailto:helpdesk at online.tamuc.org>.

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