[Students] CITE - Unscheduled Outage Alert – eCollege

[David Boyd]

Unscheduled Outage Alert – eCollege

What is happening?
There are system wide issues and outages with LearningStudio that are affecting all clients.  This is a P1 incident and highest priority.  Teams are engaged and working on a resolution.  

When: 
On Monday, April 20, 2015 at approximately 5:15p Pearson LearningStudio (eCollege) and the Center for Faculty Excellence and Innovation started to field calls and emails.  

Services/Applications Impacted:
Pearson LearningStudio (eCollege)
MyLabs
MyLabs Plus

What you need to do:
Please standby until Pearson Technical teams have resolved the issue(s).  Updates will be provided as status changes.  

If you experience other technical problems, please contact the CITE Support Center at 903-468-6000 or Helpdesk at tamuc.edu.

If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 (toll free) or helpdesk at online.tamuc.org.