[Students] CITE - Scheduled Phone Outage
Jalan Mayes
Jalan.Mayes at tamuc.edu
Wed Dec 17 15:43:56 CST 2014
Scheduled Phone Outage Alert
What is happening?
Texas A&M University - Commerce is changing local phone service providers Thursday, December 18th. During this event, the change will affect incoming and outgoing phone calls, credit card and Lioncard transactions from participating off-campus merchants and voicemail service.
When is it happening?
Thursday, December 18th from approximately 5 PM - 7 PM
Services/Applications Impacted:
* Incoming and Outgoing Phone calls
* Voicemail
* Calls in process (ringing, etc) may be disrupted
* Credit Card Processing (that uses a phone line)
* Lioncard transactions from participating off-campus merchants
* Incoming calls to the CITE helpdesk
Why is it happening?
A change in service providers
Services Not Impacted:
Internet, Banner, eCollege, Touchnet and WebFocus Services will not be impacted. The only services impacted would be services tied to a phone line.
What you need to do:
If you experience other technical problems after 7 PM CST, please contact the IT Support Center at 903-468-6000 or Helpdesk at tamuc.edu<mailto:Helpdesk at tamuc.edu>.
If you experience eCollege technical problems, contact the eCollege helpdesk at 1-866-656-5511 or helpdesk at online.tamuc.org.
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